Interaction № 47821 · processed in 47 seconds

Ninety seconds after she walked, Jake knew exactly why.

A post-interaction briefing for the agent. A conversation replayed as a ledger. A follow-up email that drafts itself — while Jake is still watching Maria's car pull out of the lot.

Jake Harmon · 3rd year
Ed Morris Kia · Columbia
Thu · 09 Apr · 9:45 AM CT

The walk-away, in her own words.i

28 min · 4,217 words · 0 sec retained
00:02:14
Maria
"We just had our third — so we need something bigger than the Sentra. Something that fits the car seats comfortably."
Family · 53-row?
00:04:38
Jake
"The Sorento's our three-row in that range. But at thirty-two you're right on the edge. Have you driven the Rogue? Two rows — but the cargo is enormous."
Pivot
00:07:51
Maria
"I got pre-approved through my credit union. Thirty-two is the ceiling — hard. I've got a 2018 Civic I'd be trading."
$32K capTrade-in
00:13:06
Maria
"I like the Rogue — but not the blue one on the lot. I'd want white. My husband hates dark cars in Missouri summers."
Rogue · white
00:19:22
Maria
"Thirty a month is too much. I can do four seventy-five on a stretch. That's the number."
Objection$475/mo
00:24:40
Jake
"Let me talk to my manager and see what we can do — the white one might be coming in next week, I can call you."
Missed · trade
00:27:58
Maria
"Okay. We'll think about it. Thanks, Jake."
Walk-away
Sentiment arci
warm → curious → cautious → frustrated

What could have closed this.i

ledger of moments
!
The trade-in was never quoted.

She mentioned a 2018 Civic at seven-fifty-one. You didn't pull a KBB, didn't acknowledge it. A conservative nine-to-eleven-thousand trade collapses the payment to $463 a month — inside her $475 ceiling.

07:51
!
Payment reframe skipped.

At "thirty is too much" top closers pivot within forty seconds — extend the term, step down a trim. You went to the manager instead. That break was thirty-six seconds of silence — she used it to cool.

19:22
Strong discovery, early.

Family size, budget ceiling, colour — all inside fourteen minutes. Most agents your tenure take twenty-two. Keep this.

early
The follow-up is already drafted.

A white Rogue SV arrives on the Columbia lot Thursday, 17 April. Your email is waiting on the right-hand panel. Tap send when you're ready.

queued

Commission attribution

Every touch logged.
Every paycheck earned.i

The reason agents adopt Closer isn't coaching — it's commission. Every recording is a timestamped, auditable record of who qualified the lead, who moved it forward, and who closed it. Configurable splits. Zero disputes.

"Every interaction you record is an investment in your next paycheck."

Maria Delgado · deal closed 4/22
Full ledger
09 Apr · 9:17 AM
J. Harmon · Discovery
25%
09 Apr · 9:45 AM
J. Harmon · Walk-away captured
10%
09 Apr · 9:47 AM
J. Harmon · Follow-up sent
15%
17 Apr · 11:02 AM
J. Harmon · Test drive
10%
22 Apr · 3:14 PM
R. Vasquez · Closed while Jake off-shift
40%
Jake Harmon split60%
Ryan Vasquez split40%